| Terms Of Payment |
| We require a 50% part payment, as deposit, to secure a booking. Deposit is due within 1 days (24 hours) of making a booking. If not, the booking will automatically be cancelled. Use your surname as reference, proof of payment is appreciated by fax or e-mail. NO Cheques or DEBIT CARDS accepted. Charges for cash deposits and foreign bank transfers will be added to your account. The balance payment is due, ON ARRIVAL, in full. The person who made the booking is responsible for payment. NO changes to a booking will be accepted on arrival, unless in our favour. We charge a refundable key & breakage fee of R200.00 in cash only, per unit that will only be refunded after a unit has been checked. Should you depart earlier than 8am, you need to advise at reception the day before your departure, we will not open to check or refund earlier. Credit Cards (Master or Visa) accepted only. |
| Cancellation Policy |
| Cancellations will be refunded as follows: 31 days and longer before arrival date - full refund less R75.00 admin fee and commissions paid 15-30 days before arrival- 50% refund of deposit received and commissions paid 14 days and less before arrival- NO REFUND * No Arrival / Early Departure for whatever reason/ Arrive with Pets/Request to leave premises - NO REFUND *(A Refund will be considered when the period cancelled was filled again. The refund will be calculated pro-rata for days filled, less R75.00 admin fee and commissions paid by us. Refund will only be paid after period booked has past. |
| Arrival & Departure Times |
| Arrival: from 1pm / 13h00. Early arrivals may not enter until units are ready. Kindly advise if you will arrive later than 6pm so that we can be sure to be available on arrival after working hours. Balance payment is due on arrival and R200 key and breakage refundable fee. Departure: latest 10 am / 10h00 daily. Ensure we know the day prior if you want to leave before 8am as the reception will be closed for refund of breakage fee. |
| Rules/Conditions |
| -No persons other than those quoted for are permitted to share accommodation and facilities. - Children are counted as part of persons per unit, no extra mattresses/beds. - No groups of couples/ladies or men only. No parties allowed. -All units and wi-fi spot is Non-Smoking inside as required by law. -No day or over-night visitors are allowed on the premises. -Children must be supervised at tree house, swimming pool and trampoline by an adult. -Operate airconditioner as instructed, manager checks at any time. - Do not feed any wilds animals i.e. monkeys. - Do not break/ damage or steal our plants on the property. - No pets of any kind allowed. -The following will not be allowed on the premises: Plastic wheel bikes/trikes, skateboards, noisy toys, ketties, toy guns, any type of fireworks or crackers, bicycles , Quad bikes or motorised toys. Loudness, unruly and drunken behaviour, Litter & cigarette butts on our premises, selling or buying from vendors on our property, Car washing on premises. We are surrounded by nature and wild animals etc. roam free and through the garden. |
