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|Terms Of Payment|
A minimum 100% deposit is required to confirm bookings and is payable by direct deposit or by bank transfer. Please fax or email your proof of payment with your Full names and date of stay as reference.
- For direct bank deposits, our banking details will be supplied upon request.
|All cancellations and/or amendments must be made in writing.|
- Cancellations 0 – 14 days prior to the booked period forfeit 100% of the deposit.
- Cancellations 15 to 21 days prior forfeit 75% of the deposit.
- Cancellations 21 days or more forfeit 50% of the deposit.
- For non-arrival or premature departure, 100% of the total accommodation fee will be
- All bookings over WEEKENDS, some peak periods like Christmas or major sporting events
must be paid up in advance and deposit refunds will not normally be made under any
- Shortened stays are payable in full.
|Arrival & Departure Times|
|Check-in Time: 14:30 pm - make special arrangements for after 6:00 pm.|
Luggage Storage: a free locked luggage storage area for early arrivals and late departures are available.
Check-out time: 10:00 am - On early departure i.e. before 7:00 am during the week and before 8:00 am on Sundays please make prior arrangement or check out the night before. Please ensure that room keys and remote controls are handed back at reception or else put in mail box at reception gate before departure.
Early Check-Ins: a day rate of 50% of the room rate is applicable. Late Check-Outs: please advice Reception as the room may not be available if the room has been booked for that day for late check-outs. Room rate will be levied as follows: 10:00 am - 13:00 pm, 50 % of the room rate and from 13:00 pm on wards 100% of the room rate will be levied.
Please Note: Reception hours:
Monday - Thursday: 7:00 am - 18:00 pm
Friday: 7:00 am - 17:00 pm
Sunday: 8:00 am - 10:00 am
|Reception hours: Monday - Thursday: 7:00 am - 18:00 pm|
Friday: 7:00 am - 17:00 pm
Sunday: 8:00 am - 10:00 am
- Hair-dryers, iron with ironing board available at Reception.
- SATURDAY: Breakfast: is placed in your room's fridge for your convenience, no Hot breakfast available on Saturdays.
- Please Note: Reception is closed on Saturdays, only BASIC housekeeping on Saturday's available.
- No Smoking: in rooms or inside Lodge according to the National South African smoking regulations. Rooms that are smoked in will be cleaned for the guests account at a R1000 penalty.
- Smoking areas: Please smoke outside!!!
- Check-in Time: 14:30 pm - make special arrangements for after 6:00 pm.
- On arrival: an indemnity form will be filled in and the balance of the payment collected before the room keys will be handed over.
- Quiet time: 22:00 pm
- Check-out time: 10:00 am - On early departure i.e. before 7:00 am during the week and before 8:00 am on Sundays please make prior arrangement or check out the night before. Please ensure that room keys and remote controls are handed back at reception or else put in mail box at reception gate before departure.
- Late Check-Outs: please advice Reception as the room may not be available if the room has been booked for that day for late check-outs. Room rate will be levied as follows: 10:00 am -13:00 pm, 50 % of the room rate and from 13:00 pm on wards 100% of the room rate will be levied.
- There is a R400 penalty fee in the event of losing Room key and Gate Remote control.
- Children: 0 - 2 Stay free / 3 - 12 years old = R220.00
- BREAKFAST: either including Breakfast or excluding Breakfast with accommodation as will be stated per quotation & guest's booking.
- In the event guest booked with breakfast: breakfast available from 6:30am (must notify Reception) 07:00am - 10:00am during the week Monday - Friday and on Sundays between 8:00am - 10:00am, Breakfast is served in the Dining room. On early departures for your convenience a continental breakfast pack can be arranged/packed the day before and placed in your room, please make prior arrangement!
- Breakfast consists of self service to: Cereals, Fruit, Yoghurt, Fresh bread for toast, Spreads, Cheese, Milk, Juice, Teas & Coffee and includes a served hot Breakfast as well. Breakfast will therefore not be refundable if missed.
- No Alcohol or pork related foods served. Your health is our concern!
- Dinner: only available on request. Please book before 13:00pm, Dinner time - 18:30. Your dinner is served in your room .
-Self-Catering: we do not have self-catering facilities. All units do have a bar fridge and a microwave can be placed in room on request.
- Bar Fridge: with honesty list. Items taken need to be paid for by client on a daily basis. Thank you!
- Excursion Tours: can be arranged for your convenience, please visit reception for assistance and further info.
- Laundry: Please place laundries in the laundry bag provided in the rooms & leave it on your bed with the completed laundry list before 09h00 for same day service (Mondays - Fridays only). For any last minute or urgent laundering, please contact reception.
- Magazines: please do not remove any magazines from the premises. They form part of a private collection that we would prefer to keep complete.
- Swimming pool towels: Pool towels available at reception.
- Visitors :please make an entry on the forms provided in your rooms. We would be delighted to know how your stay has been.