Rusplek Guesthouse, Conference Center & Spa

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Rates are subject to change without notice.

Terms Of Payment
Please view your deposit requirement on your pro forma invoice, please pay on or before the given date and send us the proof of payment to avoid cancelation of you reservation.
Outstanding accounts to be settled on arrival.

Banking Details: Absa Bank, Cheque account 4056005634, Brandwag Branch 334334.
Please use Booking no. and Surname as reverence for payments.
Payment can also be made with your Credit Card, please contact reception with your card details.
Cancellation Policy
Payment and Cancelation Policy:
Please note you remain responsible to inform us of any changes to you booking and or cancelation of your booking in due time. Failure to inform us will result in full account to be settled by Guest/Company even if no guest stayed with us. Please ensure that after any changes you receive your updated invoice to ensure your changes were made correctly.

PLEASE OBTAIN YOUR BOOKING CANCELATION REFERENCE NUMBERS TO ENSURE YOUR RELEASE FROM ANY CANCELATION PAYMENT OBLIGATION.

Deposit is compulsory on all bookings unless Company has debtor status.
If cancelation occurs within 0-7 Days prior to arrival, forfeit 100% of deposit. ; 8-14 Days prior to arrival, forfeit 75% of deposit. ; 15-21 Days prior to arrival, forfeit 50% of deposit. ; 22+ Days prior to arrival, forfeit 30% of deposit.

NO SHOW; Guests failing to show up for bookings will result in full account liable to Guest/Company as well as R200.00 penalty fee, if the account is not paid within 30 days it will be handed over to debt collectors where the Guest/Company will be liable for the collection fee of the debt collector.

EARLY CHECK OUT; Refund will be to manager discretion depending on when notice was given and high demand time of booking, admin fee will be deducted if refund is granted.
Arrival & Departure Times
Check in time: After 14h00 - Check out time: Before 10h00. Arrival between 00h00 and 10h00 must be arranged.
Rules/Conditions
All Meals on request and is not included in accommodation price, please book in advance to avoid disappointment.
We offer Breakfast, Lunch/Lunch packs and Dinner. (Additional Cost)
Wireless Internet Access and Laundry Service Available please enquire at reception. (Additional Cost)
Pet Friendly, arrange with reception. (Additional Cost) Bring own bedding, on leash when outside.

Our Establishment is situated in a residential area and other guest and neighbours require silence after 22h00, failure to comply will result in your immediate eviction without the possibility of refund.

NO SMOKING in rooms and public buildings. If you are a smoker please request a ground floor unit with easy access to the outside.

Any damage to Guesthouse property will be to guest account; to be replaced or compensation to the value of damaged goods and or property. PLEASE REPORT DAMAGED PROPERTY/GOODS TO RECEPTION.